Privacy Policy

Our Privacy Policy

This Privacy Policy sets out how we manage your personal information. It also describes, in general terms, the types of personal information we hold, for what purposes and also sets out how that information is collected, used, stored and disclosed by us. Our Privacy Policy applies to all your dealings with Green Professionals Pty Ltd.

Collecting Your Personal Information

If you acquire or have acquired a product or service from Green Professionals, Green Professionals may collect and hold your personal information for the purposes of:-

• providing you with the product or service (including assessing any application for credit and identifying you);
• managing and administering the supply of our products and/or services to you; and
• protecting, to the extent possible, against any fraud.

Green Professionals may also gather personal information about you for the purposes of informing you about our products or services or any promotions or special offers which may be available to you from Green Professionals.

The information collected by Green Professionals may include your name, address, telephone number, date of birth, credit card particulars, drivers licence details, e-mail address or other information which Green Professionals requires or considers necessary for the purposes of providing our products and services to you.

Green Professionals may collect personal information from you at the time you order or purchase our products or services and may also obtain personal information from you over the telephone or counter, through our web site or otherwise in the course of dealing with you.

Sometimes we collect information about you from third parties. For example, we may need to make enquiries of a credit reporting agency, your representative (such as your accountant, legal or financial adviser), your employer or publicly available sources of information.

Web Site - Use of Cookies

If you visit Green Professionals's web site to read or download information, we record your server address, domain name, the date and time of your visit and particulars of any information you download. This is done in part, by the use of cookies.

Green Professionals uses two types of cookies on this web site. These are session cookies and permanent cookies.

Session Cookies

Session cookies are used to let our web site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping trolley and go to place your order, we need to know that it is you on the "placing your order page" and that you have ordered the product.

When you close your browser, the session cookie set by this web site is destroyed and no personal information is held which may identify you should you visit our web site at a later time.

Session cookies are temporary and used during your browsing session. They expire when you quit your browser.

Permanent Cookies

To permit Green Professionals to recognise you each time your browser visits Green Professionals's web site, it downloads a cookie onto your hard drive. Through the use of this type of cookie, Green Professionals is able to:-

• recognise your browser each time it visits our web site; and
• track which pages of our web site you visit.

Green Professionals may use this information to build up a profile about you so that we may understand, among other things, which of our products interest you.

During the course of using our web site, references may appear to web sites not controlled by Green Professionals. We are not responsible for the conduct of these web sites (whether linked or not) or their use of personal information about you. Before disclosing your personal information on any other web site, we encourage you to understand their terms and conditions of use and any relevant privacy policy.

Use & Disclosure of Your Information

In the course of supplying our products or services to you, Green Professionals may use or otherwise disclose your personal information to certain third parties. Where your personal information is disclosed, Green Professionals will endeavour to ensure that the information is held and used in accordance with the National Privacy Principles and applicable privacy laws and codes.

The parties to whom Green Professionals may disclose your personal information include:

• individuals or organisations involved in the supply, repair, warranty or administration of your product or service such as third party suppliers, other Green Professionals group companies, loyalty and product partners, printers, postal services and our advisers.
• organisations involved in the maintenance and development of our business systems, procedures and promotion including those organisations who maintains our computer systems.
• organisations involved in our payment system including financial institutions, card merchants and other financial institutions.
• your representatives including your accounting, financial and legal advisers.
• organisations as required or authorised by law including governmental or regulatory bodies; and
• other persons or organisations where your consent is given.

Promotion of Green Professionals's Products and Services

Green Professionals may seek your consent to use or disclose your personal information for the purposes of informing you about our products and services. If you have acquired products or services from Green Professionals, we will assume that we have your consent to use your information to assist us in the course of informing you know about our products and services. If you do not wish us to use your personal information in this way, please let us know by contacting our Privacy Officer whose details are set out below.

Accuracy of Your Personal Information

Green Professionals aims to ensure that all personal information we hold about you is collected and used in accordance with the National Privacy Principles. If you believe your personal information held by Green Professionals is not accurate, complete or otherwise requires amendment, please do not hesitate to contact our Privacy Officer whose details are set out below.

Security of Your Personal Information

Green Professionals stores information in many ways including in paper and electronic form. The security of your personal information is important to Green Professionals and we take all reasonable precautions to protect your personal information from misuse or unauthorised disclosure. The ways we do this including having:-

• Secure document storage facilities.
• Secure document storage policies.
• Security measures in relation to our business systems and financial data.
• Confidentiality arrangements with our employees and service providers.
• Restricting access to your personal information by ensuring that the individual seeking access to that information has satisfied our Privacy Policy and provided sufficient identification in order to justify access to your information.
• Restricting access to our buildings and other facilities.
• Secure firewalls and server environments for our web sites.

Use of Government Identifiers

In certain circumstances, Green Professionals is required to collect government identifiers from you such as your tax file number, medicare, health or pension card number etc. We do not use or disclose this information other than as required or authorised by law.

Anonymity

You have the right to deal with Green Professionals anonymously where it is lawful and practicable for you to do so. If you elect to deal with Green Professionals anonymously, the range of Green Professionals's products and services available to you may be affected by your requirement for anonymity.

Sensitive Information

Green Professionals will not, without your consent, collect information about you that reveals your racial or ethnic origin, political persuasion, religious or philosophical belief or affiliation, professional or trade association, union membership, health details or particulars of any disability, sexual orientation or criminal background. This is subject to certain exceptions including:-

• The collection of information as required by law; or
• When the information is required for the purposes of the conduct of any prospective or current legal proceedings.

Access to Your Personal Information

Green Professionals will give you access to your personal information which we hold about you. Access to your personal information will be provided in accordance with our Access Policy. Copies of that policy are available from our Privacy Officer whose details are set out below. Your right to access your personal information held by Green Professionals is subject to certain exceptions allowed by law. Your right to access your personal information may be affected by matters such as:

• The information being commercially sensitive to Green Professionals or one or more of its service providers or customers.
• Access to that information posing a serious threat to life or health of any individual.
• Access having an unreasonable impact on the privacy of others.
• A frivolous or vexatious request by you or some other person on your behalf.
• Granting access being unlawful.
• Access prejudicing enforcement activities relating to criminal conduct or other breaches of law.
• The existence of a legal dispute or potential legal dispute; and
• Denial of access being required or authorised by law.

If Green Professionals denies you access to your personal information, we will provide a reason for our denial of access. Requests for access to your personal information should be directed to our Privacy Officer whose details are set out below. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

Resolving Your Privacy Concerns

If you have any questions about our privacy practises or wish to make a complaint about how your personal information is managed by Green Professionals, please contact our Privacy Officer whose details appear below. Any privacy complaint will be handled by Green Professionals under Green Professionals's Privacy Complaints Policy.

Contacting our Privacy Officer

To obtain more information about how Green Professionals manages your personal information or if you would like a copy of our Privacy Policy, please contact Mr Michael Kirby by telephone on (03) 8677 5580 or email at michael.kirby@greeninvest.com.

Obtaining Information About Your Privacy

More information about your privacy rights, the Privacy Act 1988 or the
National Privacy Principlesis available from the Federal Privacy
Commissioner's web site http://www.privacy.gov.au